At JamilConsulting, we strive to provide high-quality digital products that deliver real value to our customers. Since our products are digital downloads, we have specific guidelines regarding refunds and returns.
🔹 Refund Policy
As our products are intangible digital goods, they cannot be “returned” once downloaded. However, we do offer refunds in the following cases:
✅ Duplicate Purchase – If you accidentally purchased the same product twice, contact us with proof of both transactions, and we will issue a refund for the duplicate charge.
✅ File Issues – If you experience technical problems preventing access to the purchased files, we will first assist in resolving the issue. If we cannot resolve it, we will process a refund.
✅ Non-Delivery – If you did not receive your download link after purchase, contact us, and we will resend the files. If the issue persists, a refund may be granted.
❌ Non-Refundable Cases:
- Change of Mind – We cannot issue refunds if you simply decide you no longer need the product.
- Accidental Purchase – Please review your order before checkout, as digital downloads cannot be revoked once accessed.
- Not Understanding the Product – We provide detailed descriptions and encourage you to review product details before purchasing.
🔹 Exchange Policy
We do not offer direct exchanges for digital products. However, if you purchased the wrong item and have not downloaded it, we can offer a one-time replacement for a product of equal or lesser value.
📩 How to Request a Refund?
If you believe you qualify for a refund, please contact us within 7 days of purchase at Support with the following details:
✔ Order ID or proof of purchase
✔ Description of the issue
✔ Screenshot of the problem (if applicable)
We will review your request and respond within 3-5 business days.